skip to main content


  1. These Terms and Conditions apply to use of The Palms Shopping Centre Gift Card which has been issued by West City Pty Ltd (NZBN 9429046012685), [BDO AUCKLAND, Level 4, 4 Graham Street, Auckland Central, Auckland, New Zealand,1010]
  2. Customers should treat this Gift Card like cash. Defaced, mutilated, altered, lost or stolen Gift Cards will not be replaced, refunded, redeemed or returned.
  3. This Gift Card is redeemable for merchandise or services at participating retailers at The Palms Shopping Centre.
  4. This Gift Card is valid for 3 years from the Issue Date. The Issue Date can be found on the back of the Gift Card. The Expiry Date is 3 years from the Issue Date. The Gift Card will be void and may not be redeemed after the Expiry Date.
  5. This Gift Card can be redeemed at participating retailers with EFTPOS facilities. Retailers without EFTPOS facilities are unable to accept this Gift Card.
  6. Retail stores may elect not to accept The Palms Shopping Centre Gift Card at their discretion
  7. This Gift Card is non-refundable and cannot be redeemed for cash. This Gift Card cannot be used for the payment of credit or retailer accounts.
  8. This Gift Card is partially redeemable. It is the responsibility of the customer to use the full value before the expiry date. Cash will not be given for any unused balance.
  9. This Gift Card is valid for thirty six months from the date of issue. It is up to the cardholder to use the full value within the validity period. Any unused balance will not be refunded or credited when the Gift Card expires.
  10. Gift Card cannot be reloaded. No further value may be added to it.
  11. This Gift Card cannot be redeemed at any time when participating retailer’s EFTPOS system is offline for any reason.
  12. Any unused balance expiry will not be refunded or credited.
  13. Purchases exceeding the Gift Card’s available balance require the difference to be paid by other method/s.
  14. A maximum of 4 Gift Cards, each with a maximum value of $999.99 will be accepted per transaction on this Website.
  15. A $1.50 Service Fee per card applies. Orders can be collected in-Centre at no additional cost. If delivery is requested, a $5.50 Express Post charge will apply.
  16. Each of the participating retailer’s return policy applies when returning goods purchased with a The Palms Shopping Centre Gift Card.
  17. The customer is liable for all transactions on the Gift Card except to the extent to which there has been fraud or negligence by The Palms Shopping Centre or any of its employees.
  18. No variations of these Terms and Conditions of Use bind us unless they have been approved and signed by The Palms Shopping Centre. Changes to the Terms and Conditions of Use will be available at Centre Management.
  19. Visit Centre Management if you have any reason to believe that an error has occurred in relation to your Gift Card.
  20. A customer can check their balance by logging on to the Centre’s website and clicking on the Gift Card link or by phoning the Gift Card Help Desk on 0800 493 470.
  21. Purchase or use of this Gift Card constitutes your acceptance of these Terms and Conditions.
  22. The Palms Shopping Centre reserves the right to change any term contained in these Gift Card Terms and Conditions of Use where the change is required:
    • to add or remove participating retailers at which the Gift Card may be redeemed, or the goods and/or services which may be purchased using the Gift Card;
    • to comply with all relevant laws, acts, ordinances, rules, regulations, other delegated legislation, codes and the requirements and directions of any relevant Commonwealth, State or Local Government Departments, bodies and public authorities, in force from time to time;
    • for reasonable operational, administrative, compliance or corporate governance reasons, or to prevent the occurrence of fraud or other unlawful, unethical or unacceptable conduct; or
    • where The Palms Shopping Centre acting reasonably, considers that it will not cause detriment to the customer.
  23. The Palms Shopping Centre will not be liable for any damages, liabilities, expenses, fines or costs, nor be in breach of these Gift Card Terms and Conditions of Use, for any failure to perform any term of these Gift Card Terms and Conditions of Use if such performance is delayed, prevented, restricted or interfered with for any reason outside The Palms Shopping Centre’s control, including but not limited to fire, flood, storm, earthquake, accident, war, acts of sabotage, labour dispute, materials or labour shortage (other than shortages of its own staff or staff under its control), system failure, power failure or shortage, law, regulation or act or omission of third persons.
  24. These Terms and Conditions are governed by the law of New Zealand and the parties submit to the jurisdiction of the courts of New Zealand.